Refund Policy
Last updated: December 9, 2024
30-Day Money-Back Guarantee
Not satisfied with your results? Get a full refund within 30 days.
No questions asked.
Our Commitment to You
At FutureBaby, we're confident in the quality of our AI baby predictions. We want every customer to be thrilled with their results. That's why we offer a comprehensive 30-day money-back guarantee on all purchases.
If you're not completely satisfied with your baby predictions for any reason, we'll refund your entire purchase—no questions asked.
Eligibility for Refund
You are eligible for a full refund if:
- Your request is made within 30 days of your original purchase date
- You provide the email address used for your purchase
- This is your first refund request for our service
💡 Good to know: We process refunds for any reason—whether you're unsatisfied with the quality, changed your mind, or simply didn't like the results. No explanation required.
How to Request a Refund
Getting a refund is simple:
Send us an email
Email us at support@claimaccess.co with the subject line "Refund Request"
Include your details
Provide the email address you used for your purchase so we can locate your order
Receive your refund
We'll process your refund within 3-5 business days. The refund will be credited to your original payment method.
Refund Processing Time
Once we receive your refund request:
- Processing time: 1-2 business days
- Bank/card refund: 3-5 business days (depending on your bank)
- Total time: Up to 7 business days for the refund to appear in your account
You'll receive an email confirmation once your refund has been processed.
Refund Amount
We provide full refunds of the amount you paid. This includes:
- The base package price (Starter, Complete, or Premium)
- Any add-ons purchased (Rush Delivery, Age Progression, Sibling Preview)
Note: Refunds are issued in the original currency of payment (USD). Due to currency exchange fluctuations, the refunded amount in your local currency may vary slightly from the original charge.
Exceptions
While we have a generous refund policy, we reserve the right to deny refund requests in the following cases:
- The request is made more than 30 days after the purchase date
- You have previously received a refund for our service (one refund per customer)
- Evidence of fraud or abuse of our refund policy
- The order was disputed/charged back through your bank (contact us first!)
Before Requesting a Refund
We want to make sure you get the best experience. Before requesting a refund, please consider:
📧 Check your email (including spam/junk folders)
Your results are delivered to the email you provided. Sometimes emails land in spam or promotions folders. Search for "FutureBaby" in all your email folders.
⏰ Allow time for delivery
Delivery times vary by package. If you haven't received your results within the expected timeframe, contact us—we may be able to expedite your order.
🔄 Request a re-generation
Not happy with the results? Sometimes different photos yield better predictions. Contact us—we may be able to regenerate your predictions at no extra cost.
Chargebacks & Disputes
If you're unsatisfied with your purchase, please contact us directly at support@claimaccess.co before initiating a chargeback with your bank or credit card company.
We're committed to resolving any issues quickly and fairly. Filing a chargeback without first contacting us may result in delays and complications for both parties. We promise to handle your refund request promptly and professionally.
Contact Us
Have questions about our refund policy? Need to request a refund? We're here to help!
📧 Email: support@claimaccess.co
📋 Subject: "Refund Request" (for refunds) or "Question" (for inquiries)
⏱️ Response Time: Within 24 hours
Why We Offer This Guarantee
We believe in our product. Over 10,000+ couples in the UAE and GCC have used FutureBaby, and the vast majority love their results. But we understand that everyone's expectations are different.
Our 30-day money-back guarantee means you can try FutureBaby completely risk-free. If it's not right for you, no hard feelings—we'll refund your money, no questions asked.