Refund Policy

Last updated: December 9, 2024

💯

30-Day Money-Back Guarantee

Not satisfied with your results? Get a full refund within 30 days.
No questions asked.

Our Commitment to You

At FutureBaby, we're confident in the quality of our AI baby predictions. We want every customer to be thrilled with their results. That's why we offer a comprehensive 30-day money-back guarantee on all purchases.

If you're not completely satisfied with your baby predictions for any reason, we'll refund your entire purchase—no questions asked.

Eligibility for Refund

You are eligible for a full refund if:

  • Your request is made within 30 days of your original purchase date
  • You provide the email address used for your purchase
  • This is your first refund request for our service

💡 Good to know: We process refunds for any reason—whether you're unsatisfied with the quality, changed your mind, or simply didn't like the results. No explanation required.

How to Request a Refund

Getting a refund is simple:

1

Send us an email

Email us at support@claimaccess.co with the subject line "Refund Request"

2

Include your details

Provide the email address you used for your purchase so we can locate your order

3

Receive your refund

We'll process your refund within 3-5 business days. The refund will be credited to your original payment method.

Refund Processing Time

Once we receive your refund request:

  • Processing time: 1-2 business days
  • Bank/card refund: 3-5 business days (depending on your bank)
  • Total time: Up to 7 business days for the refund to appear in your account

You'll receive an email confirmation once your refund has been processed.

Refund Amount

We provide full refunds of the amount you paid. This includes:

  • The base package price (Starter, Complete, or Premium)
  • Any add-ons purchased (Rush Delivery, Age Progression, Sibling Preview)

Note: Refunds are issued in the original currency of payment (USD). Due to currency exchange fluctuations, the refunded amount in your local currency may vary slightly from the original charge.

Exceptions

While we have a generous refund policy, we reserve the right to deny refund requests in the following cases:

  • The request is made more than 30 days after the purchase date
  • You have previously received a refund for our service (one refund per customer)
  • Evidence of fraud or abuse of our refund policy
  • The order was disputed/charged back through your bank (contact us first!)

Before Requesting a Refund

We want to make sure you get the best experience. Before requesting a refund, please consider:

📧 Check your email (including spam/junk folders)

Your results are delivered to the email you provided. Sometimes emails land in spam or promotions folders. Search for "FutureBaby" in all your email folders.

⏰ Allow time for delivery

Delivery times vary by package. If you haven't received your results within the expected timeframe, contact us—we may be able to expedite your order.

🔄 Request a re-generation

Not happy with the results? Sometimes different photos yield better predictions. Contact us—we may be able to regenerate your predictions at no extra cost.

Chargebacks & Disputes

If you're unsatisfied with your purchase, please contact us directly at support@claimaccess.co before initiating a chargeback with your bank or credit card company.

We're committed to resolving any issues quickly and fairly. Filing a chargeback without first contacting us may result in delays and complications for both parties. We promise to handle your refund request promptly and professionally.

Contact Us

Have questions about our refund policy? Need to request a refund? We're here to help!

📧 Email: support@claimaccess.co

📋 Subject: "Refund Request" (for refunds) or "Question" (for inquiries)

⏱️ Response Time: Within 24 hours

Why We Offer This Guarantee

We believe in our product. Over 10,000+ couples in the UAE and GCC have used FutureBaby, and the vast majority love their results. But we understand that everyone's expectations are different.

Our 30-day money-back guarantee means you can try FutureBaby completely risk-free. If it's not right for you, no hard feelings—we'll refund your money, no questions asked.